Privacy Policy

Earbay is committed to protecting the privacy of its customers and maintaining your trust and confidence is one of Earbay highest priorities.

To provide you with the best experience possible while using the Website, upon purchase of products from this website, upon interaction with support services, upon subscribing for newsletters and other marketing and other interactions between you and Earbay, you may from time to time provide Earbay with personally identifiable information (“Personal Data”) that Earbay collects and processes.

Earbay is committed to collect and process Personal Data only in accordance with its rights and responsibilities under the applicable laws and regulations, including the European Union’s General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

The basic principles under GDPR are that Personal Data shall be:

• processed lawfully, fairly and in a transparent manner in relation to individuals;
• processed only for specified, explicit and legitimate purposes and not processed in a manner that is incompatible with those purposes;
• processed only in a way that adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
• accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that Personal Data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
•  processed for no longer than is necessary for the purposes for which the Personal Data are processed; 
• processed in a manner that ensures appropriate security of the Personal Data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures. 

This Privacy Policy explains Earbay Personal Data collection and processing practices.

Please read this Privacy Policy before using the Website or submitting any Personal Data.

The Website contains links to third party sites or functionalities, which are not subject to this Privacy Policy. Earbay does not endorse and is not responsible for the privacy practices or the content on such third party sites or functionalities.

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

 

Categories of Personal Data We Process

When you register your account on our Sites or Applications, we may process the following categories of Personal Data about you:

such as usernames and passwords, email addresses, phone numbers, and social media accounts.

When using our Sites, we may also process the following categories of Personal Data about you:

• Personal details: such as given name(s), preferred name, and photograph you provide to us.
• Demographic information: such as gender, date of birth/age you provide to us; nationality/district, language preferences you choose on Earbay's Sites.
• Contact details: such as address, shipping address, telephone number, email address you provide to us; online messaging details, and photos/videos you uploaded when dealing with certain issues; and social media details.
• Purchase details: such as records of purchases and prices, consignee name, address, contact telephone number, email address, details of returns, warranty details when you place orders on Earbay's Sites.
• Payment details: such as invoice records, payment amount, payment date, billing address, payment method, cardholder or accountholder name when you place orders on Earbay's Sites.
• Server logs: such as records of events on our servers, including search queries; IP addresses; hardware settings; browser type; browser language; the date and time of request; referral URL; and certain cookies that identify your browser or Account.
• Content and advertising data: such as records of your interactions with our online advertising and content, records of advertising and content displayed on pages displayed to you, and any interaction you may have had with such content or advertising (e.g., mouse hover, mouse clicks, any forms you complete in whole or in part).
• Views and opinions: such as any comments, views and opinions that you choose to send to us, or publicly post about us on social media platforms.
• Cookie data: such as personal data collected via cookies and other similar technologies – please see our Cookie Policy for more details.

 

Purposes of Processing Personal Data

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Third Parties and Personal Data Transfer.

Except as provided in this Privacy Policy, Earbay will not intentionally disclose your Personal Data to third parties without your consent. Earbay may however disclose information to third parties, for them to process the same, in the circumstances set out below.

2.1            Earbay service providers.

Earbay works with third party service providers who provide (i) Website and application development, hosting, maintenance, e-mail servers, and other related services, (ii) order fulfillment, payment fulfillment, product shipment, after sales services, support services and other related services, (iii) services related to the sending of E-mails, Newsletters, providing Marketing and other related services, and (iv) financial services, bookkeeping services and audits and other related services.

Such third parties may receive access to your Personal Data in order for them to provide the intended services for Earbay. Earbay will however limit the Personal Data provided to such third parties to what is reasonably necessary for such third parties to perform their obligation in relation to Earbay, and always subject to obligations of confidentiality.

2.2            Law enforcement and legal processes.

Earbay may disclose your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

2.3            Personal data transfer.

Because of the international nature of our business, Earbay may transfer Personal Data to service providers, as stated in Section 2.1 above. Earbay will however at all times comply with GDPR requirements providing adequate protection for the transfer of such Personal Data and will try to minimize such transfer

 

Data security

We have implemented appropriate technical and organisational security measures designed to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in accordance with applicable law.

Only authorized employees, agents and service providers (who have agreed to keep information secure and confidential) have access to your Personal Data. However, you should be aware that there is always some risk involved in transmitting information over the internet.

Although we will implement all reasonable measures to protect your Personal Data, we cannot guarantee the security of your data transmitted to us using the internet – any such transmission is at your own risk and you are responsible for ensuring that any Personal Data that you send to us are sent securely.

 

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Consumer Rights under the California Consumer Privacy Act：

Right to Know About Personal Information.
Right to Request Deletion of Personal Information.
Right to Non-Discrimination
Right to Opt-out Selling or Sharing
 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

 

Changes

Earbay may update this Privacy Policy from time to time. Upon such updates Earbay will make the new Privacy Policy available on the Website and indicate the date of the latest revisions made.

 

Do Not Track

Most browsers can be set to send signals to third party websites requesting them not to track the user’s activities. At this time, we do not respond to “do not track” signals. Consequently, third parties may indeed track and collect information about your online activities over time while navigating to, from and on our online services, notwithstanding any “do not track” signals we may receive.

Complaints

If you have questions or concerns with respect to our Privacy Policy or Practices, please contact us at support@earbayheadset.com. Your satisfaction is very important to us.

You have a right to lodge a complaint with the relevant data protection supervisory authority.

 

Last updated：03/11/2023